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Your most frequent questions
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Spa gonflable & Semi-Rigide
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Error E4
How does your spa heating work
The buttons of the motor unit do not work anymore
You can’t adjust the temperature to a maximum of 42°C on your spa
You can’t find the filter cartridges in the packaging
You find seaweeds in the water of the Spa.
You find your spa water dirty
Your engine block contains condensation
Your engine block has a water leak
Your engine block shows the error code E1, E3, E4, E5, E6 ou E8
Your inflatable cover has an air leak
Your inflatable structure has a water leak
Your inflatable structure has an air leak
Your inflatable structure is deforming
Your motor unit makes unusual noise
Your spa does not bubble anymore
Your spa does not filter properly, or not enough
Your spa doesn’t heat up or not enough
Your spa has a part or accessory that is broken
Your spa has a water leak at the fitting tubes
Welcome to the FAQ area
If you have any questions regarding the purchase of our Poolstar products, please consult this FAQ (frequently asked questions) before contacting our Service.