Your control box displays the code "err PC".

Problem

Your control box displays the "err PC" code.

Origin

The code "err PC" corresponds to an outside temperature that is too low, so the heat pump puts itself in the security lock.


Resolution

If you encounter this code during normal outside temperatures (+5°C), it is possible that the position of the outside temperature sensor prevents proper measurement. Therefore, simply remove this sensor from the evaporator to prevent this error code appears too repetitively.





In case your product is out of warranty (more than 2 years or more than 3 years for the Jetline Premium only), fill out the form (available here).
If your product is still under warranty (less than 2 years or less than 3 years for the Jetline Premium only), fill out the form (available here), with your purchase invoice and a photo of the problem attached.

FAQ - Pompes à chaleur | Dernière mise à jour : 5/24/2019 3:52:05 PM

Produits concernés

  • Pompe à chaleur Poolex Jetline Premium
  • Pompe à chaleur Poolex One
  • Pompe à chaleur Poolex Dreamline Premium
  • Pompe à chaleur Poolex Silverline Pro
  • Pompe à chaleur Poolex Jetline Selection
  • Pompe à chaleur Poolex Jetline Premium WiFi
  • Pompe à chaleur Poolex Dreamline Premium Wifi
  • Pompe à chaleur Poolex Jetline Premium LED
  • Pompe à chaleur Poolex Silverline R32
  • Pompe à chaleur Poolex One Vertical
  • Pompe à chaleur Poolex Jetline Premium R32
  • Pompe à chaleur Poolex Jetline Selection R32
  • Pompe à chaleur Poolex Dreamline Premium R32