Problem

Your heat pump is running but the control box no longer displays anything, or a button on the remote control stops responding.

Origin

The problem is due to a bad connection or malfunction of the control box.

Resolution

1/ incorrect connection of the control box

To ensure that the control box is plugged in, simply remove it from its support (front panel), and check that the connection plug is fully depressed and that the tabs are not bent.

   

If the control box is properly connected and the problem persists, the control box is probably defective

2/ Defective control box

Afin de vérifier si le boitier de commande est réellement défectueux, il suffit de vérifier que le boitier de commande est alimenté.

Veuillez alors contrôler que vous disposez bien d'une tension de 12V en S1 et S2 du bornier (pour les modèles JETLINE et JETLINE2), ou bien que la fiche est bien connectée sur la carte électronique (modèle Jetline PREMIUM, Jetline SELECTION, Silverpro, ONE). Elle correspond à la fiche "CN2".

- If you do not have a 12V, please refer to the section "control box off" (point 2, here)

- If the 12V is present, the control box is to be replaced.

In case your product is out of warranty (more than 2 years or more than 3 years for the Jetline Premium only), fill out the form (poolex link).
If your product is still under warranty (less than 2 years or less than 3 years for the Jetline Premium only), fill out the form (poolex link) with your purchase invoice and a photo of the problem attached.