The compressor does not start

Problem

The heat pump starts (ventilator), shows no error message, but the compressor does not start


Origin

To start, the compressor needs a help. This help is supplied by the condenser of starting up of the compressor. If it is faulty or disconnected, the compressor will not start.


Resolution

To reach the condenser, it is necessary at first to electrically disconnect the heat pump. Once disconnected, please identify where the condenser is located using the manual (detailed view of your heat pump) and follow the next instructions:


1 - Open the top cover of the heat pump by unscrewing the screws around the cover.



2 - Open the cover of the electronic case.


3 - Ensure that the compressor start condenser is connected to the electronic board.



4 - Ensure that the compressor start condenser is not inflated (see below a picture of an inflated capacitor next to a regular consender).


5 - If the capacitor is inflated, it must be replaced. Please identify its power (in µF) which is indicated on the condenser.

6 - If the condenser is in good condition, well connected and the problem persists, please fill out a form on our interface. A technician will then provide you with a solution.

 

ATTENTION: on the JETLINE Premium 160, Jetline 150 and Jetline2 150 models, you have an extra "starter" card (see photo below). So make sure that this card is well connected and not damaged.

 

 

 

In case your product is out of warranty (more than 2 years or more than 3 years for the Jetline Premium only), fill out the form (poolex link).

If your product is still under warranty (less than 2 years or less than 3 years for the Jetline Premium only), fill out the form (poolex link) with your purchase invoice and a photo of the problem attached.

FAQ - Pompes à chaleur | Dernière mise à jour : 11/22/2019 2:36:57 PM

Produits concernés

  • Pompe à chaleur Poolex Jetline
  • Pompe à Chaleur Poolex Dreamline
  • Pompe à Chaleur Poolex Dreamline Hybrid
  • Pompe à chaleur Poolex Jetline 2
  • Pompe à chaleur Poolex Jetline Premium
  • Pompe à chaleur Poolex One
  • Pompe à chaleur Poolex Dreamline Premium
  • Pompe à chaleur Poolex Greenline
  • Pompe à chaleur Poolex Silverline Pro
  • Pompe à chaleur Poolex Jetline Selection
  • Pompe à chaleur Poolex Jetline Premium Inverter
  • Pompe à chaleur Poolex Jetline Selection Inverter
  • Pompe à chaleur Poolex Jetline Premium Inverter WiFi
  • Pompe à chaleur Poolex Jetline Selection Inverter WiFi